Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.
As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website. Click here to track your package.
Online purchases are valid for exchange, credit, or refund within 30 days from the ship date. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or to one of our stores.
All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by the return form and customs documents (if applicable).
Food items, sale merchandise, cosmetics, underwear, select lingerie and swimwear, earrings and body piercings, clearance items, and gift cards / e-gift cards are all final sale items and cannot be returned or exchanged, unless required by law.
Please click here to view our full Returns and Exchanges Policy.
Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. for returns from international and apo/fpo addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.
You may view the status of your order by logging into your account and clicking on Past Orders. Click here to check on that status of your order.
Click on Track Order at the footer of the page. Make sure to have order # and email address available.
Confirmations are sent via email within 30 minutes when
Your order has been received or
Your shipment has been processed, based on the valid email address provided to us.
If you did not receive any confirmation emails, please check your email spam filter.
Select Forever21.com as a trusted website domain in your spam filter.
To avoid any duplicate orders, please go to MY ACCOUNT to verify your order has been placed before resubmitting your order.
Please allow 24 to 48 hours for your order status to change.
